The Service Department is responsible for Routine Preventative Maintenance, Breakdown Response and Repairs. Our competent field staff drives modern vehicles, Appropriate Personal Protective Equipment is utilized and a Job Safety Analysis is undertaken for each and every job. The Department is genuinely committed to providing a proactive service to our valuable clients; with the focus on reducing unnecessary breakdowns and minimizing plant down-time, primarily through the implementation of an excellent preventative maintenance program.
Wherever possible, our technician who is allocated to routinely maintain the site will also be scheduled to undertake breakdown and repair work and in most instances personally prepare any necessary quotations. On larger premises, we ensure that a secondary technician is also rotated through to ensure that there are at least two technicians with site specific knowledge.
AK Comfortzone places a high priority on prompt breakdown attendance in the event of any plant failure.
Availability of the regular technician; work location; job difficulty and urgency - with immediate response to critical areas being a priority.
The daily climatic conditions are an influence; however contract clients are always given priority.
We also offer a genuine 24-hour emergency breakdown service, covering every day of the year. Our normal business hours are 8:00am to 7:00pm Monday-Saturday (excluding public holidays)
We follow the All Safety gauidlines to avoid unexpected accident
We also have a special arrangement with one of our major suppliers whereby we can have 24 hour access to spare parts if urgently required
We only utilize staff with the skills and qualifications appropriate to the work being undertaken. Generally, the majority of work is undertaken by our experienced Refrigeration Technicians, at times accompanied by an experienced technician Assistant or Apprentice to assist with lifting, fitting parts and cleaning filters etc
